Eligible credits
Refund requests are limited to unused purchased credits. Credits consumed by confirmed message deliveries are not refundable, except where applicable law requires otherwise. The request is assessed against the purchase to which the unused credits relate.
Request a refund
Email support@pingy.cloud with your order reference and the amount you are requesting. We review the request and contact you with the outcome. Do not send payment-card details, passwords or verification codes.
Refund and credit adjustment
If a refund is approved and completed, the corresponding purchased credits must no longer remain available to spend. The same value cannot remain available as both refunded money and usable credit.
A refund request or a payment-provider notification does not by itself mean that the refund or the corresponding credit adjustment is complete.
Your rights
This policy does not limit mandatory rights or remedies under applicable law. Account closure, privacy requests and refund requests are handled separately.
Operator and contact
Zent Studio, the registered trade name of “zent studio owned by HADY MOHAMED KAMEL ELKALINY”.
17 El Samahy Street, Ard El Barmawy, Desouk, Kafr El Sheikh, Egypt.