About these terms
Pingy is a Zent Studio product. These terms apply to use of the Pingy website and any Pingy service made available to you. By using the service, you agree to these terms. If you act for a business, you must have authority to accept them on its behalf. If you do not agree, do not use the service.
An agreed order or written service agreement may set additional terms for an enabled service. A website enquiry does not create a paid order. Nothing here removes rights or responsibilities that applicable law does not allow the parties to exclude.
Service scope and availability
Pingy supports authentication, utility and marketing templates permitted for the selected sending number and approved by Meta. Access depends on the features enabled for your account, technical readiness and applicable provider permissions. Product illustrations and planned features do not establish availability.
WhatsApp messaging relies on Meta and any applicable messaging providers. We do not guarantee account verification, template approval, uninterrupted access, delivery or a delivery time. Provider acceptance does not mean delivery. You must not use Pingy as the sole channel for emergencies or safety-critical communications.
Accounts and authorization
Provide accurate business and contact information. Protect your sign-in methods and any credentials issued to you, limit access to authorized users, and notify us of suspected compromise. You are responsible for instructions submitted through your authorized account and for assigning appropriate access to your team.
Only connect or use business assets, phone numbers, templates and data you are authorized to control. Access to Pingy does not grant ownership of another party’s assets or permission to act as another business.
WhatsApp messaging rules
You must comply with the current WhatsApp Business Messaging Policy, applicable business terms and relevant Meta platform rules. Obtain the recipient’s required permission before messaging, maintain evidence of that permission, identify the sending business accurately, and honor opt-out requests received through any channel.
Use approved templates where required and only for their permitted purpose. Do not disguise promotional messages as transactional updates or authentication messages. A template approval does not replace consent or legal compliance. Provide recipients with a way to contact your business for assistance.
Prohibited use
Do not send unsolicited messages, use purchased or scraped recipient lists without valid permission, impersonate others, distribute malware, attempt unauthorized access, evade provider restrictions, or use the service for illegal, fraudulent, abusive or discriminatory activity.
Do not submit content or goods prohibited by applicable WhatsApp policies. Do not request or transmit full payment-card numbers, financial account numbers, identity-document numbers or other restricted sensitive identifiers through messaging. Regulated use requires the applicable legal and provider permissions; Pingy access alone does not provide them.
Your data and responsibilities
You retain your rights in the information and content you submit. You authorize us and the service providers needed for delivery to process it for the agreed service. You must have the rights and permissions needed to provide recipient data and message content, publish an appropriate privacy notice, and cooperate with privacy and deletion requests.
Our Privacy Policy describes Pingy’s handling of personal information and its request channel. These terms do not authorize selling recipient information, advertising use of message data or training AI models on customer message data.
Prices, credits and delivery accounting
Where purchasing is enabled, the applicable price, currency, taxes and bundle quantity are presented before purchase. An enquiry or displayed example is not a completed payment. Additional commercial conditions must be disclosed in the applicable order or service agreement.
One message credit is counted when WhatsApp confirms delivery. Failed attempts do not consume a delivery credit; a separately delivered retry counts as another delivery. Pending or uncertain outcomes may require reconciliation before an available balance is finalized.
Refunds and credit adjustments
Contact us with the order reference and requested refund amount so the request can be reviewed. Do not send payment-card credentials. If a refund is approved and completed, the corresponding credits are deducted from the account; the same value cannot remain available as both refunded money and spendable credit.
Refunds are limited to unused purchased credits. Credits already consumed by confirmed message deliveries are not refundable, except where applicable law requires otherwise. The refund and corresponding credit deduction are based on the purchase to which the unused credits relate. A refund request or payment-provider notice does not by itself mean that the refund or credit adjustment is complete.
Suspension and ending use
We may restrict or suspend access when reasonably needed to address unauthorized use, a security risk, unlawful activity, unpaid charges or provider restrictions. Where appropriate and permitted, we will explain the restriction and the steps needed to resolve it. Meta may independently limit an account or template.
You may stop using Pingy and contact us to request account closure. Closure, privacy requests and any refund request are assessed separately. Necessary accounting and legal records may remain as explained in the Privacy Policy.
Intellectual property and third parties
Pingy’s branding, website, design and software belong to Zent Studio or its licensors. Use of the service grants no ownership of them. You may not reproduce or exploit protected materials beyond what the service agreement or applicable law allows.
WhatsApp and Meta names and marks belong to their respective owners. Pingy is a Zent Studio product, not a product owned or endorsed by Meta. Links and integrations do not transfer rights or remove the third party’s applicable terms.
Responsibility and resolving concerns
We aim to provide reliable service, but network failures, provider decisions and maintenance can affect operation. Responsibilities, service levels and remedies additionally agreed for a paid service are set out in its written agreement. Nothing in these terms excludes liability or consumer protection that cannot legally be excluded.
Contact Zent Studio with questions or disputes so we can investigate. Applicable mandatory law continues to apply; these terms do not waive statutory remedies.
Updates to these terms
Updates are published here with a revised date. Material changes will receive any notice required by law or your agreement. An update does not retrospectively alter a completed purchase or an existing signed agreement contrary to its terms.
Operator and contact
Zent Studio, the registered trade name of “zent studio owned by HADY MOHAMED KAMEL ELKALINY”.
17 El Samahy Street, Ard El Barmawy, Desouk, Kafr El Sheikh, Egypt.